Percepciones sobre el turismo accesible. Caso: Isla Cozumel, México

Paola Hau Coronado; Romano Segrado Pavón; Alma Bojórquez Vargas

doi:10.47666/summa.5.1.4

Paola Hau Coronado Universidad Autónoma del Estado de Quintana Roo, México
Romano Segrado Pavón Universidad Autónoma del Estado de Quintana Roo, México https://orcid.org/0000-0002-9923-4944
Alma Bojórquez Vargas Universidad Autónoma de San Luis Potosí, México https://orcid.org/0000-0001-9959-5320

DOI: https://doi.org/10.47666/summa.5.1.4

Palabras clave: accesibilidad, concientización social, Cozumel, servidores públicos, turismo

Resumen

El objetivo de la investigación fue revelar la percepción social de Cozumel con respecto a la accesibilidad de los servicios turísticos para personas con discapacidad. El método fue cuantitativo y descriptivo aplicado en el ámbito turístico; se utilizó una encuesta con respuestas tipo Likert y la prueba U de Mann-Whitney. A través de los resultados se determinó que falta adaptar y ampliar la infraestructura, los servidores turísticos no están capacitados en este segmento y se requiere concientización social. Esto permite brindar herramientas útiles para evaluar las políticas públicas de accesibilidad universal.

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